Shipping policy

At Beyond Tools, we take pride in delivering a premium experience from order to delivery. As a family-run, independently owned specialist store, we work hard to ensure your tools and machinery arrive safely, securely and as quickly as possible.

This policy reflects our commitment to honest communication, fair pricing, and exceptional customer service — while recognising the realities of freight, delivery partners and oversized machinery logistics in Australia.

Free Shipping Offer

Orders over $129 AUD ship free within Australia.*
*Exclusions apply:

• Orders $129 and under

• Bulky, oversized or heavy items

• Clearance or discontinued items

• Dangerous goods

• Regional and remote postcodes where surcharges apply

If your order falls outside the free-shipping criteria, we will contact you prior to despatch. Beyond Tools reserves the right to update or withdraw the free shipping offer at any time.

Product Availability

Please be aware that there are some items that are not on hand and will need to be back ordered and we cannot guarantee the advertised price. We will get in touch with you if there is a price change. In this case there is a typically 2-3 day delay, providing that the supplier has them on hand in WA. If the product is outside WA there may be a 7-10 day delay. If you require your order immediately, please call us and check availability prior to ordering.

Damaged in Transit

Do not sign for a shipment that shows visible damage.
If damage is discovered after opening the packaging, please contact us immediately with photographs of the item and packaging so we can lodge a carrier claim.

Incorrect Item / Not as Advertised

If you receive an incorrect item, please contact us at despatch@beyondtools.com with your order number. We will resolve the issue as quickly as possible.

Pricing / Product Errors

While we aim for complete accuracy, Beyond Tools reserves the right to cancel and refund any order affected by pricing or product description errors or for any other reason.

Faulty Product

If you believe your product is faulty, contact us promptly. We will assess whether the fault is major or minor and will organise repair or replacement accordingly. Some manufacturers require us to return items to them for assessment before issuing a replacement.

Store contact information is included in your order confirmation email.

Collect in Store or Delivery?

You may choose free in-store collection at our Malaga, WA premises, or opt for delivery via our carrier network.

Authority to Leave

If you want to have your order left at your address even if you are not home you can request the Authority To Leave in the order notes during check out. If you request this option; You are accepting responsibility for delivery of the item once it leaves the Beyond Tools store Beyond Tools assumes a delivery has been made if the courier reports that the item has been delivered Non-delivery claims by customers will not be accepted if the courier firm confirms delivery has been made

Delivery Charges

Shipping costs are dynamically calculated at checkout based on weight, dimensions and destination postcode.

Delivery Locations

Beyond Tools can deliver anywhere in Australia and to most international destinations. Items eligible for international shipping will have freight costs dynamically calculated at checkout. If an item cannot be added to your cart or no shipping option appears—often due to size, weight, or other shipping restrictions—please contact us with your full shipping address and the product details. Our team will confirm whether delivery is possible and provide an accurate international freight quote.

Delivery Tracking

You can track your parcel by following the link that we send in the delivery confirmation email. Proof of delivery (POD) is available on request. Should you have any questions about your order once it has been despatched please contact our store.

Receiving your Order

Deliveries generally occur Monday–Friday between 9am–5pm. Unfortunately, we cannot currently arrange delivery for specific days, times or weekends through our external courier partners. If you are not home when the delivery driver arrives, they will leave a card with details on how to re-arrange delivery. All orders must be signed for, and ID may be required upon delivery. Beyond Tools does not accept responsibility for missed delivery attempts. If a ‘sorry we missed you’ card is left because you were not home or did not answer the door, you may collect the item from the depot or pay a re-delivery fee of $12.50.

Western Australia Customers:
Where possible, our Beyond Tools WA delivery team may deliver your items outside standard business hours, including evenings, weekends and public holidays, to ensure the fastest possible delivery.

Australia Post Customers:
You can also set your own delivery preferences or instructions using the Australia Post app, which will apply to parcels sent via Australia Post.

Delivery Requiring a Forklift or Loading Dock

If you are ordering a large item that requires a forklift or loading dock and you have these facilities available, please tick the box or include a note at checkout.
This may reduce delivery charges.

If you confirm these facilities exist but they are not available at delivery, the delivery will be aborted and a re-delivery fee will apply.
Original delivery charges will not be refunded.

If you do not have unloading facilities, you may collect your order from the depot.
Alternatively, you can add a Tail-Lift Delivery option to your cart if you do not have a forklift or unloading facility at your destination.

Packaging