Shipping policy

At Beyond Tools, we take pride in delivering a premium experience from order to delivery. As a family-run, independently owned specialist store, we work hard to ensure your tools and machinery arrive safely, securely and as quickly as possible.

This policy reflects our commitment to honest communication, fair pricing, and exceptional customer service — while recognising the realities of freight, delivery partners and oversized machinery logistics in Australia.

Free Shipping Offer

Orders over $149 AUD ship free within Australia.*
*Exclusions apply:

• Orders $149 and under

• Bulky, oversized or heavy items

• Clearance or discontinued items

• Dangerous goods

• Regional and remote postcodes where surcharges apply

If your order falls outside the free-shipping criteria, we will contact you prior to despatch. Beyond Tools reserves the right to update or withdraw the free shipping offer at any time.

Product Availability

Whilst we make every effort to maintain accurate stock availability on our website, stock discrepancies may occasionally occur due to:

• Supplier availability changes
• Multiple sales channels
• Inventory timing delays
• Freight or warehouse processing delays
• Supplier stock feed inaccuracies

If an item is unavailable, backordered, discontinued or subject to a pricing change, our team will contact you as soon as possible to discuss the available options.

Estimated supply timeframes:

• WA supplier stock: typically 2–3 business days
• Interstate supplier stock: typically 7–10 business days
• International supplier stock or special-order items: typically 30–120+ days depending on supplier production schedules, shipping methods, customs clearance and global freight conditions

Where available, international backordered items may be expedited via air freight at the customer’s request. Please note:

• Additional air freight charges may apply
• Rush surcharges may apply
• Supplier minimum order quantities (MOQs) may apply
• Availability of expedited freight services cannot be guaranteed

If you require an item urgently, we strongly recommend contacting our team prior to ordering to confirm:

• Current stock availability
• Estimated lead times
• Freight options
• Supplier availability

Damaged in Transit

Please do not sign for a shipment that shows visible damage.

If transit damage is discovered after opening the packaging, please contact our team immediately with:

• Photographs of the item
• Photographs of the packaging
• Your order number

This allows us to lodge a freight claim as quickly as possible.

Incorrect Item / Not as Advertised

If you receive an incorrect item, please contact our team at:
sales@beyondtools.com

Please include your order number and photos where applicable so we can resolve the issue promptly.

Pricing / Product Errors

While we strive for complete accuracy, Beyond Tools reserves the right to cancel and refund any order affected by:

• Pricing errors
• Product description errors
• Supplier price changes
• Availability issues
• Technical or system errors

Faulty Product

If you believe your product is faulty, please contact us promptly.

Products may need to be returned for assessment prior to repair, replacement or refund approval. Some manufacturers require products to be inspected directly by their authorised service agents before warranty outcomes can be determined.

Store contact details are included within your order confirmation email.

Collect in Store or Delivery?

Customers may choose:

• Free in-store collection from our Malaga, WA showroom
• Delivery via our national and international carrier network

Authority to Leave

If you request Authority To Leave (ATL) during checkout, you accept responsibility for the parcel once the carrier confirms delivery at the nominated address.

By selecting ATL:

• Beyond Tools is not responsible for loss, theft or damage after delivery confirmation
• Delivery will be considered complete once the carrier records the parcel as delivered
• Claims for non-delivery may not be accepted where proof of delivery has been supplied by the carrier

Delivery Charges

Shipping costs are dynamically calculated at checkout based on:

• Weight
• Dimensions
• Delivery postcode
• Freight requirements

International Shipping, Duties & Taxes

International orders may incur:

• Duties
• Taxes
• Customs clearance fees
• Brokerage charges
• Import-related fees

These charges vary depending on your country’s import regulations.

Where available, duties and taxes may be prepaid at checkout through our international shipping and customs partners.

Please note:

• Duties, taxes, customs charges and shipping costs are non-refundable once an order has been dispatched
• Customs processing and import requirements vary by country and remain outside Beyond Tools’ control
• Delivery timeframes may be impacted by customs inspections, carrier processing or border clearance delays

If You Are Asked To Pay Duties or Taxes Again

In some cases, local customs authorities or delivery carriers may incorrectly request duties or taxes a second time upon arrival, even if these charges were prepaid at checkout.

If this occurs, we strongly recommend paying the charges to avoid the shipment being:

• Delayed
• Returned
• Abandoned
• Destroyed by customs or the carrier

Once payment has been made, please contact our team with:

• Your order number
• Proof of payment
• Any customs or carrier documentation received

We will work with our shipping and customs partners to investigate and attempt to recover the duplicated charges where possible.

Please note:

• Reimbursement is not guaranteed and remains subject to customs authority and carrier approval
• Returned, refused or abandoned international shipments may incur additional return freight, customs, handling or carrier fees which may be deducted from any applicable refund

Delivery Locations

Beyond Tools ships Australia-wide and to most international destinations.

For eligible international items, freight costs are dynamically calculated at checkout.

If shipping rates do not appear:

• The item may exceed carrier limits
• The item may require specialised freight
• International delivery restrictions may apply

Please contact our team with:

• Your full delivery address
• Product details

We will confirm shipping availability and provide a freight quotation where possible.

Delivery Tracking

Tracking details are supplied via email once your order has been packed and ready to be despatched.

Proof of delivery (POD) is available upon request.

If you have questions regarding your shipment, please contact our team directly.

Receiving your Order

Carrier deliveries generally occur Monday–Friday between 9am–5pm.

Specific delivery days, times or weekends cannot usually be guaranteed through external freight providers.

If no one is available at the delivery address:

• A card may be left by the carrier
• Re-delivery fees may apply
• Collection from the carrier depot may be required

All deliveries must be signed for unless ATL has been selected.

Identification may be required upon delivery.

Western Australia Customers:

Where possible, our Beyond Tools WA delivery team may deliver outside standard business hours, including:

• Evenings
• Weekends
• Public holidays

This allows us to provide faster local delivery where practical.

Australia Post Customers:
Customers may manage delivery preferences directly through the Australia Post app for eligible consignments.

Delivery Requiring a Forklift or Loading Dock

If your order requires a forklift or loading dock:

• Please advise us during checkout
• This may reduce freight charges

If unloading facilities are confirmed but unavailable upon delivery:

• Delivery may be aborted
• Re-delivery charges may apply
• Original delivery charges will not be refunded

If you do not have unloading facilities available:

• Depot collection may be arranged
• A Tail-Lift Delivery service may be added where available - you can search this on our website.

Packaging