Returns & Refunds Policy
Order Cancellations
Once your order is placed on our website, it is automatically processed and cannot be changed or cancelled. If you've ordered the wrong item, you're welcome to return it once it arrives, provided it meets our return conditions.
To start a return, please use our Returns Portal:
👉 Start a Return
Returns
We understand that sometimes things change. If you’ve had a change of mind, we accept returns on eligible items within 14 days of delivery.
To be eligible for return:
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Items must be unused, in original condition, and in original packaging with tags
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Proof of purchase is required
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You are responsible for return shipping costs
Please note:
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Change-of-mind returns are not accepted on big and bulky items, including machinery, CNC routers, panel saws, etc.
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Items purchased as Sale, including clearance, carton-damaged, shop-soiled, and discontinued lines, are non-returnable
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Spare parts and Special Order (non-stocked) items cannot be returned
Return Options
We aim to provide flexible return options:
✅ Store Credit (No Fees)
We’re happy to offer 100% store credit with no fees applied.
Please note that at our discretion, a restocking fee may apply if additional handling is required due to packaging condition or item assessment.
💳 Refund to Original Payment Method
If you prefer a refund, we can process this back to your original payment method.
A 15% restocking fee applies to cover unrecoverable merchant processing fees and handling costs.
Additionally, if a separate merchant processing fee is required (at our discretion), the following will apply:
Damaged or Incorrect Items
We want to make sure your experience is seamless. If your order arrives damaged or incorrect, please contact us right away so we can fix it.
To assist us in resolving the issue promptly, please provide:
This helps us verify the issue and fast-track your replacement or refund.
Non-Returnable Items
The following items are not eligible for return:
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Sale items (clearance, carton-damaged, shop-soiled, or discontinued)
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Big and bulky items (e.g. machinery, CNCs, panel saws)
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Spare parts
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Special Order (non-stocked/custom) items
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Hazardous materials, flammable liquids, gases
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Gift cards
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Items returned without using our Returns Portal
Exchanges
To exchange an item, please return your original item using our Returns Portal and place a new order for the item you’d like.
Refund Timing
Once we’ve received and inspected your return, we’ll let you know whether your refund is approved. If so, your refund will be processed to your original payment method. Please allow time for your bank or payment provider to finalise the transaction.
Need Help?
We’re here to help.
👉 Start a Return
